3/27/2023 0 Comments Encore resort at reunion![]() ![]() Primero Cantina server was very knowledgeable about the menu, knew what was gluten free. The pool water was hot and seemed to be heated even though outside temperate was 103F. Server didn't really have a clue what celiacs disease was or know what was gluten free on the menu without going to the kitchen to ask. Grille 254 breakfast service was slow even though we were the only customers. Golf club staff was friendly and knowledgeable. This was our third stay at this resort and things have gone down. At full price you’ll likely be disappointed so if you’re still planning on making a reservation I would recommend checking for discounted rates. If your coming with kids, the pool area is shallow & makes it easy to lounge while keeping an eye on your kids so the condition of the hotel is still a good trade off as long as you set your expectations accordingly. If you have an event, golf or prefer people not acknowledge you, you might be okay with the current state of the resort. The resort location is great and has some amazing views of the city and gorgeous sunsets. The hotel shampoo available left my hair feeling like I washed with laundry detergent so I would suggest you skip it & just use your own. To the resorts credit, the rooms are incredibly clean and the items inside are well kept. However while there, we observed a pool light coming out of the pool by a cable that was left dangling on the edge where kids could access it. If you are traveling with kids, the resort does have a great kids pool that has fun slides and warm water. It turned us off from ordering more food or staying at the resort for dinner. We ordered lunch at the Cantina & surprisingly the Mexican rice served tasted like something out of a box with pasta sauce. Getting coffee & a breakfast sandwich to go at the cafe on site took an average of 30+ minutes. There are multiple restaurants on the property but they all seemed to be heavily understaffed. The pool towels available were also a mixed bag, with some heavily stained. The pool towels ran out at some point and families were left waiting for over an hour. The hotel was understaffed so pool side service was slow or not available at all. The hotel is also in need of repairs, there are glaringly large scuff marks along the hotel corridors, torn pool & patio furniture & chipped door paint through out. ![]() The valet & staff fails to make eye contact with guests and there is a lack of touch points to ensure a quality customer service experience. This hotel has seen better days & was not what we expected for a 5 day stay at a highly rated resort. ![]() Hotels near International Academy of Design and Technology San Antonio.Hotels near Baptist Health System School of Health Professions.Hotels near University of Texas Health Science Center at San Antonio.Hotels near The Art Institute of San Antonio.Hotels near University of Texas at San Antonio.Hotels near Milan Institute of Cosmetology.Hotels near The Escape Game San Antonio.Hotels near Castle Rock Health Club & Spa - Woodhouse Day Spa.Hotels near Strange Brew Haunted History Tours.Hotels near Resort Course at La Cantera.Hotels near Loma de Vida Spa and Wellness.San Antonio Hotels With Adjoining Rooms.Hotels with Weekly Rates in San Antonio.Tapestry Collection by Hilton Hotels in San Antonio.Americas Best Value Inns in San Antonio.Embassy Suites by Hilton in San Antonio.InterContinental (IHG) Hotels in San Antonio.Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: ATOL protection does not apply to the other holiday and travel services listed on this website. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. When you pay you will be supplied with an ATOL Certificate. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. ![]()
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